HOTELS AND LODGING

15 - 30 Hours

Earn great commissions by booking your client's hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, online and automated resources and non-automated reservations procedures. Identify your guests' preferences, learn the variables that affect prices, select the right hotel for any given client.

Upon successful completion of this course, you will be able to:

• List the qualities hotel guests look for in a hotel
• Name six types of properties in the lodging industry
• Demonstrate an understanding of the variety of classification systems in the hotel industry
• Identify major hotel chains regarding the class of lodging and service they provide
• List and explain six factors that can affect the price of a room
• Decode type, class, size, and meal plan codes
• List and differentiate between hotel references
• Read and interpret selected references
• Name the various ways to book a hotel room
• Determine clients' needs and expectations by questioning
• List and define reservation policies and procedures
• Name the steps and information necessary to make a reservation
• Select the appropriate property and location for the client

Successful completion of all Stop, Review and Applies, Challenges, participation in Discussion, and Exams.

Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

Lesson  1 -  Hotel Guest Preferences and Types of Properties (10 pages)
Lesson  2 -  Hotel Classification Systems (10 pages)
Lesson  3 -  Hotel Rates (11 pages)
Lesson  4 -  Hotel References and Distribution System (8 pages)
Lesson  5 -  Selecting and Booking the Right Property (8 pages)
Lesson  6 -  Review (10 pages)
Exam