THE CRUISE MARKET

20 - 30 Hours

Earn great commissions by booking cruises, one of the fastest growing segments of the travel industry. Learn the basics of the cruise product, cruise classifications, destinations, types of cruises, print resources and non-automated reservations procedures. Identify your clients' needs and preferences, learn the variables that are available in cruising and select and book the right cruise for any given client.

Upon successful completion of this course, you will be able to:

• Answer typical client questions about cruising
• Determine cruise benefits
• List and explain four types of cruises
• Describe three types of special-interest cruises
• Identify major North American cruise areas
• Demonstrate familiarity with embarkation points, ports-of-call and attractions in each cruise area
• Describe:
  • Typical shipboard activities
  • Shore excursions
  • Ship facilities
  • Ship crew
• Analyze any given cruise vacation, cruise line or ship regarding price, inclusions, specialties and ambience
• Name and interpret information from at least four major cruise publications, including brochures
• Demonstrate steps to sell and book a cruise
• Utilize online cruise resources to assist in recommending the right cruise for your client

Successful completion of all Stop, Review and Applies, Try Its, and Exam.

Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

Lesson  1 -  The Cruise Product - Part 1   (35 pages)
Lesson  2 -  The Cruises Product - Part 2   (29 pages)
Lesson  3 -  Types of Cruises   (30 pages)
Lesson  4 -  Cruise References and Resources  (25 pages)
Lesson  5 -  Cruise Reservations and Sales  (10 pages)
Lesson  6 -  Review (29 pages)
Exam