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Confused about what classes to take?
View a list of courses/certificates to help you select the classes recommended for your career path.
This course provides an overview of the basics of the travel industry and career opportunities available. Enjoy a fun, realistic presentation of: air travel, car rentals, hotel accommodations, rail travel, tours, and cruises. Group travel, incentive travel, meetings and conventions, in-bound tourism, international travel and niche travel are also discussed. There will be opportunities for learning activities as well as exercises and thought-provoking case studies to aid in applying the principles presented.
Prerequisite courses: Air Reservations and Air Fares U.S. Domestic
Here is your ticketing course. Your air traveler will need a ticket and
boarding pass to board the aircraft at departure time. The airline tickets
used for air travel in the United States are issued, controlled and processed
through an Area Settlement Plan administered by the Airline Reporting Corporation
(ARC). Here you will cover the ticketing types, forms, policies and procedures
per the ARC as well as forms of payment, refunds and exchanges.
Prerequisite course: Air Reservations
Learn the air fare terms, codes, fare construction principles and fare
application rules necessary to find, interpret and apply the lowest applicable
fare to your clients’ air itinerary. Practice the interpretation of the
multiple air transportation taxes and fees applicable to air travel. Air
fares are historically difficult to interpret and apply. This course presents
the basics in a simple format with many applications to allow you to become
proficient.
Gain the product knowledge and skills (with the exception of automated
reservations) needed to research, plan and book air travel. You will learn
the terminology, the policies and the procedures of airline travel and
airline reservations. While the sale of air travel is no longer the major
revenue producer for travel professionals, it is a vital part of the travel
industry as the most used mode of transportation to business destinations
and highly used mode to vacation/leisure destinations. Therefore, becoming
an expert on the product, airline policies and procedures as well as reservations
policies and procedures is essential to your success.
Prerequisite course: Automated Air Reservations
You will learn to find the lowest applicable fare for your client as you utilize the Computer Reservation System (CRS) Sabre® or Apollo© to display fares between city pairs. The Sabre® or Apollo© pricing systems will calculate the total fare, including fees and taxes for the simplest and most complex domestic air itineraries. You will be using RTS©, a hands on Computer Reservation System (CRS) simulation of Sabre® or Apollo© in conjunction with the online tutorial. Each lesson combines selections from proven Sabre® or Apollo© texts with helpful hints and instruction to most effectively use the realistic simulator, RTS© Sabre® or RTS© Apollo©. You will learn and practice the basic functions of Sabre® or Apollo© as used by travel professionals pricing air travel. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to quote fares and price automated travel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new software
download. RTS© is only Windows compatible but may be utilized on a Mac using Virtual PC.
You will learn to book air reservations using RTS©,
a hands on Computer Reservation System (CRS) simulation of Sabre® or Apollo©
in conjunction with the online tutorial. Each lesson combines selections
from a proven Sabre® or Apollo© text with helpful hints and instruction to most effectively use the realistic
simulator, RTS© Sabre® or Apollo©. You will learn and practice the basic functions of Sabre® or Apollo©
as used by travel professionals planning and booking air travel. Exercises and drills will improve your
proficiency and speed. You will master the skills necessary to make, maintain, change, and cancel
automated travel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new software
download. RTS© is only Windows compatible but may be utilized on a Mac using Virtual PC.
You will learn to research, select and book car rentals and hotel rooms using RTS©, a hands on Computer Reservation System (CRS) simulation available for Sabre® or Apollo© in conjunction with the online tutorial. Each lesson combines selections from proven Sabre® or Apollo© texts with helpful hints and instruction to most effectively use the realistic simulator, RTS© Sabre® or RTS© Apollo©. You will learn and practice the basic functions of Sabre® or Apollo© as used by travel professionals booking car and hotel arrangements. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to make, maintain, change, and cancel automated car and hotel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new
software download. RTS© is only Windows compatible but may be utilized on a Mac using Virtual PC.
Become proficient in an automation systems used by airlines and their authorized agents. Learn and practice the basic functions of Worldspan® as used by travel professionals to plan and book air travel. Create multiple PNRs (Passenger Name Records) as you master the basics of booking and maintaining your clients' air travel. Exercises will improve your proficiency and speed.
This course is designed to be used with the Worldpsan® reservation system. Access to this system IS NOT provided with this course.
This course presents the travel and tourism destinations that are regularly top sellers, according to the American Society of Travel Agents. These are the states of Florida, Nevada, New York, Hawaii, California, Washington D.C., Alaska and Illinois; the provinces of British Columbia, Ontario and Quebec in Canada; and the countries of England, France, Italy, Mexico, Germany, Netherlands, Spain, Ireland and Australia. Maps are presented with an orientation to location of each destination. The course treats physical, locational and cultural geography as a travel sales product. A good world atlas can greatly aid you in your study of Destination Geography.
This timely course is designed to assist you, the travel professional, in preparing a sellable niche market vacation
package. Think about the possibilities when you can provide your clients with a product that will help them
live out their dreams and restore their mind, body and spirit. Not to mention how much fun designing a vacation
package can be, especially when you have a passion for the destination. Being enthusiastic about your own
product is a natural marketing and sales tool.
This course presents the travel and tourism destinations that are in Europe. These include England, France, Italy, Germany, Spain, Russia and Austria. Maps are presented with an orientation to location of each destination. The course treats physical, locational and cultural geography as a travel sales product. Interactivity included in the course — video clips, self-correcting quizzes, map games and audio clips — provides additional learning activities.
This timely course is designed to assist you, the travel professional, in preparing a sellable niche market vacation
package. Think about the possibilities when you can provide your clients with a product that will help them
live out their dreams and restore their mind, body and spirit. Not to mention how much fun designing a vacation
package can be, especially when you have a passion for the destination. Being enthusiastic about your own
product is a natural marketing and sales tool.
Prerequisite courses: Air Reservations and Air Fares
International air travel has expanded exponentially in the past decade and promises to continue to grow. This
course will provide you with the skills required to meet the needs of your international air travelers. These skills
include an understanding of the two basic international faring systems, mileage and routing as well as currency
procedures, including the use of the fictitious currency, Neutral Units of Construction. You will learn to
interpret all the data found in the faring and pricing information in the CRSs and as printed on international
tickets. This includes international fare basis codes, base fares, taxes, surcharges, currency codes and mileage
principle coding as applicable.
Participants are guided through the historical context, terminology, telephone techniques, room reservations, check-in and check-out procedures, guest inquiries, complaints, accounting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact.
You will find car rental a relatively simple product to sell and book and
commissions are reasonable. Some seventy percent of North Americans travel
by car while vacationing. Learn the basics of the product, policies, procedures,
codes, pricing and distribution. Rail travel recaptures the image of a
different time and appeals to many leisure travelers. This study focuses
on Amtrak, VIA Rail, BritRail and Eurail, the types of train accommodations,
services and fare structure.
Earn great commissions by booking your clients’ hotel accommodations. Learn
the basics of the hotel product, rate structure, property and room classifications,
codes, published and automated resources and non-automated reservations
procedures. Identify your guests’ preferences, learn the variables that
affect prices, select the right hotel for any given client.
International travel is becoming more and more commonplace as businesses become more global. No longer is it the seasoned travel professional that handles international travel bookings. Gain the knowledge needed to research, plan and prepare to travel internationally. You will learn the terminology, the policies and the procedures of international travel. This includes determining documentation needed, currency and exchange rates, time zones, health concerns, safety issues, and what to expect upon return. Opportunities for application of knowledge are provided throughout the course.
This course will teach you the background of local tour guiding and the many roles of a tour guide. You will create a personal file with tour commentary for a local tour destination of your choice. You will develop the ability to create files and commentary for other tour destinations. In addition you will learn the administrative tasks for a local tour and then deliver the tour commentary you've created.
Earn great commissions by booking vacation packages and tours, one of the fastest growing segments of the travel industry. Learn the basics of the tour product, components of tours, tour destinations, types of vacation packages and tours, print and electronic resources and non-automated tour booking procedures. Understand the function of tour operators and wholesalers. Identify your clients' needs and preferences, and book the right vacation package for any given client.
This timely course is designed to assist you, the travel professional, in
becoming a small group tour leader. Determine if you have the skills, knowledge, abilities and traits you need
to be an effective tour leader. Study tour leader roles and responsibilities. Learn conflict-resolution skills
and prepare to manage a tour group. See how to polish your resume and market yourself to find a tour leader
position within the industry and become a "Leader of the Pack."
Earn great commissions by booking cruises, one of the fastest growing segments of the travel industry. Learn the basics of the cruise product, cruise classifications, destinations, types of cruises, print resources and non-automated reservations procedures. Identify your clients' needs and preferences, learn the variables that are available in cruising and select and book the right cruise for any given client.
Enjoy expected as well as surprising sales techniques and new approaches
as you explore and practice them. Included you will find telephone business
manners, listening skills, and tools for targeting the traveler. Discover
successful sales steps for telephone reservations agents as well as for
the travel professional working with clients one on one. Trends in the
industry include the use of the Web for a variety of travel resources as
well as current information on possible careers in the industry. This is
an excellent introduction to the program.
This introductory course acquaints students with the common components of well executed meetings and events. Course introduces site selection, food/beverage, audio visual, contracts, industry overview and career possibilities.
This course will introduce essential tools needed to prepare a budget for events of all sizes, information gathering, analyzing goals/objectives and preparing and communicating presentations to clients.
This course will introduce students to various registration systems and keys to selecting the best registration method. Students will learn the process to make informed decisions.
Learn a systematic approach to evaluating meeting objectives and group needs as they relate to menu design, pricing structures, guarantee strategies, negotiation items and overall information about food and beverage services.
Students will be introduced to the principles and procedures of hotel sales and operations by taking part in "learn by doing" activities. Networking, building internal & external relationships and selling techniques will also be taught.
This course will focus on planning successful special events for non-profit organizations. Students will explore fund-raising breakfasts, black tie galas, festivals, auctions, golf tournaments, fashion shows, concerts and soirees.
This course outlines the key elements to successful site selection, negotiation issues/techniques, contract provisions/analysis and diverse industry contracts. Legal issues unique to the meeting industry will be identified.
Students will be provided with the tools needed to hold effective special events. Venues including meetings, conferences, exhibits, fairs, trade shows, international events, weddings, etc. will be addressed.
The logistics of air and ground transportation and hotel arrangements will be discussed. Students will learn trade strategies to make informed decisions leading to a successful meeting experience.
 
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