Syllabus and Course Outline
rev 3/17

COURSE TITLE:
HOTELS AND LODGING
NUMBER OF HOURS:
15 - 30 Hours
DESCRIPTION:
Earn great commissions by booking your client's hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, online and automated resources and non-automated reservations procedures. Identify your guests' preferences, learn the variables that affect prices, select the right hotel for any given client.
OBJECTIVES:
Upon successful completion of this course, you will be able to:
  • List the qualities hotel guests look for in a hotel
  • Name six types of properties in the lodging industry
  • Demonstrate an understanding of the variety of classification systems in the hotel industry
  • Identify major hotel chains regarding the class of lodging and service they provide
  • List and explain six factors that can affect the price of a room
  • Decode type, class, size, and meal plan codes
  • List and differentiate between hotel references
  • Read and interpret selected references
  • Name the various ways to book a hotel room
  • Determine clients' needs and expectations by questioning
  • List and define reservation policies and procedures
  • Name the steps and information necessary to make a reservation
  • Select the appropriate property and location for the client
GRADING CRITERIA:
Successful completion of all Stop, Review and Applies, Challenges, participation in Discussion, and Exams.
COURSE OUTLINE:
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

Lesson  1 -  Hotel Guest Preferences and Types of Properties (10 pages)
Lesson  2 -  Hotel Classification Systems (10 pages)
Lesson  3 -  Hotel Rates (11 pages)
Lesson  4 -  Hotel References and Distribution System (8 pages)
Lesson  5 -  Selecting and Booking the Right Property (8 pages)
Lesson  6 -  Review (10 pages)
Exam

The maximum time to complete this course will be sent to you by your instructor. The course includes 7 challenges, 5 reviews and 1 exam. You could plan to complete this course within a month if you complete an average of 3 to 4 assignments per week. These assignments are not time consuming.