Syllabus and Course Outline
rev 09/01

COURSE TITLE:
ARC DOCUMENTS
NUMBER OF HOURS:
15 - 30 Hours
PREREQUISITES:
Air Reservations - U. S. Domestic
Air Fares - U. S. Domestic
DESCRIPTION:
Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC). Here you will cover the ticketing types, forms, policies and procedures per the ARC as well as forms of payment, refunds and exchanges.
OBJECTIVES:
Upon successful completion of this course, you will be able to:
  • Explain the purpose and function of the Airline Reporting Corporation (ARC) and access the ARC Website
  • List the types of tickets and related documents used in the United States and issued and controlled by ARC
  • Specify the guidelines and use of Electronic Tickets, Automated Ticket and Boarding Passes, Prepaid Ticket Authorities, Tour Orders and Miscellaneous Charges Order
  • Read and explain all information on multiple ATBs
  • List and explain acceptable and preferred forms of payment for air tickets
  • Calculate and process refunds and exchanges
GRADING CRITERIA:
Successful completion of all reviews, challenges and exams.
COURSE OUTLINE:
Each Lesson includes an online review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

Lesson   1 -  Domestic Tickets (18 pages)
Lesson   2 -  Methods of Payment (7 pages)
Lesson   3 -  Refunds (13 pages)
Lesson   4 -  Exchanges (7 pages)
Lesson   5 -  Exam (5 pages)

COURSE ACTIVITIES AND ASSIGNMENTS:
The maximum time to complete this course will be sent to you by your instructor. There are 4 reviews and 1 exam. Each review is extensive. While the emphasis of this course is interpretation of the various documents, plan on using your calculator to practice the refund calculations. A review completed every one to two weeks is a good strategy.