Syllabus and Course Outline
rev 9/02

COURSE TITLE:
AIR RESERVATIONS

Available in a Canadian version and a United States version

NUMBER OF HOURS:
15 - 30 Hours
Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of transportation to business destinations and highly used mode to vacation/leisure destinations. Therefore, becoming an expert on the product, airline policies and procedures as well as reservations policies and procedures is essential to your success.
OBJECTIVES:
Upon successful completion of this course, you will be able to:
  • Demonstrate air travel product knowledge
  • Memorize major airline codes, city/airport codes, class of service and booking codes
  • Interpret the CRS displays for air reservations
  • Interpret timetables and industry publications
  • Specify the data required to book air travel reservations
GRADING CRITERIA:
Successful completion of all Reviews, Challenges and Exams, participation in online Discussion as specified by instructor.
COURSE OUTLINE:
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

Lesson 1 - Introduction to Air Travel (11 pages)
Lesson 2 - Codes (6 pages)
Lesson 3 - Timetables and Other References (6 pages)
Lesson 4 - Itineraries (7 pages)
Lesson 5 - Passenger Name Records (7 pages)
Lesson 6 - Airline/Airport Policies and Procedures (8 pages)
Lesson 7 - Air Reservations Review (9 pages)
Exam

COURSE ACTIVITIES AND ASSIGNMENTS:
The maximum time to complete this course will be sent to you by your instructor. This includes 6 challenges, 6 reviews, and 1 exam. This course does not include a lot of assignments and you can conceivably complete this course within a month. To do so, you will need to do three to four assignments a week.