Syllabus and Course Outline
NUMBER OF HOURS:
Available in a Canadian version and a United States version
15 - 30 Hours
Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel.
You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air
travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most
used mode of transportation to business destinations and highly used mode to vacation/leisure destinations. Therefore, becoming
an expert on the product, airline policies and procedures as well as reservations policies and procedures is essential to your success.
Upon successful completion of this course, you will be able to:
- Demonstrate air travel product knowledge
- Memorize major airline codes, city/airport codes, class of service and booking codes
- Interpret the CRS displays for air reservations
- Interpret timetables and industry publications
- Specify the data required to book air travel reservations
Successful completion of all Reviews, Challenges and Exams, participation in online Discussion as specified by instructor.
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.
COURSE ACTIVITIES AND ASSIGNMENTS:
Lesson 1 - Introduction to Air Travel (11 pages)
Lesson 2 - Codes (6 pages)
Lesson 3 - Timetables and Other References (6 pages)
Lesson 4 - Itineraries (7 pages)
Lesson 5 - Passenger Name Records (7 pages)
Lesson 6 - Airline/Airport Policies and Procedures (8 pages)
Lesson 7 - Air Reservations Review (9 pages)
The maximum time to complete this course will be sent to you by your instructor. This includes 6 challenges, 6 reviews, and 1 exam. This course does not include a lot of assignments and you can conceivably complete this course within a month. To do so, you will need to do three to four assignments a week.